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Teleperformance Malaysia Sdn Bhd

Customer Success Specialist - Vietnamese (Relocate to Malaysia)

Teleperformance Malaysia Sdn Bhd
Penang
1-5 Years
MYR 4,000 - 4,500 per month

This job is no longer accepting applications

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  • Posted 5 months ago

Job Description

Full job description

Responsibilities

  • Answer customer inquiries over the phone, chat, and/or email
  • Log customer interactions in our system for proper documentation
  • Follow-up with customers as appropriate
  • Review customer's account to identify and offer products that will benefit the customers (Sales Representative)
  • Participate in team meetings and strategize on team performance improvement
  • Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement

Qualifications

  • Bachelor's degree or Diploma in any discipline
  • Fluency in written and spoken English and Vietnamese
  • Experienced or interest in a BPO, Customer Service, and/or Sales
  • Willing to relocate to Penang, Malaysia (Relocation provided)
  • Willing to work rotational shift

Job Types: Full-time, New-Grad, Permanent

Pay: RM4000 - RM4500

Language: Vietnamese (Required)

Spotlight
  • Maternity leaves, Paternity leaves, Annual leaves, Rewards & recognition, Performance bonus, Relocation benefits, Health & insurance, Mental health wellbeing

Diploma

More Info

Job Type:
Permanent Job
Industry:
BPO
Role:
Customer Service Executive (Voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Vietnamese

About Company

Teleperformance Malaysia Sdn Bhd

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the worlds most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

TP Thailand, based in Bangkok, supports more than 10 global markets in 17 languages. With BOI certification and a flexible work model, the site promotes inclusivity, continuous learning, and career growth.

Both countries reflect TPs culture of innovation, diversity, and development. This is where people grow, thrive, and succeed together through #MoreTogether.

At TP, you join a community that values growth, inclusion, and innovation. We offer meaningful careers supporting global brands, with a strong focus on development, teamwork, and well-being.

Our multilingual teams thrive in a diverse, collaborative culture with access to award-winning training, internal career paths, and flexible work options.

Be part of something greater as we grow and achieve more together through #MoreTogether.

Job ID: 119027099

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Last Updated: 07-08-2025 02:59:37 PM
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