Datum is looking for engaged, technical, and team-oriented Application Support to join our expanding organization!
In this role, you will work directly with Datums customers to resolve issues. You will contribute to and follow procedures for troubleshooting, escalation, and resolution. You will ensure we meet or exceed our service level agreements and provide the customers with world-class service. You will have the opportunity to leverage and contribute to our growing knowledge base and training material.
· Work collaboratively with customers as they transition from project implementation and go live to active customers
· Represent the company brand & values during all client interactions
· Manage a queue of active tickets from customers and route tickets appropriately to ensure appropriate resolution and customer satisfaction
· Identify, communicate and escalate issues to appropriate internal and external parties
· Monitor software applications, re-set user passwords, establish user permissions, and work with other software-related support functions
· Troubleshoot software issues and collaborate with support teams, quality assurance, and software development for remediation
· Conduct application quality control testing to ensure it is usable and free of bugs
· Responsible for maintenance & documentation of in-house developed software/applications
· Minimum 1-3 years of experience in applications support or development
· Bachelors degree in Computer Science, Information Systems, or related field or equivalent experience
· Hungry for self-improvement and growth personally & with the team
· Committed and take ownership of the tasks assigned
· Excellent problem-solving skills
· Excellent teamwork and communication skills
· Exemplary organizational and multitasking skills
· Strong ability to remain patient, listen and empathize with customer questions and software issues
· Software Implementation Experience, Software Development, knowledge in programming & Accounting Background is a plus
- The Benefits For Undertaking This Career Are As Follows
Basic salary, commissions on projects, and training
Wide range of career paths
Standard medical claims
Travel allowances
Great exposure and learning experiences.
Job Type: Full-time
Pay: From RM2,
- 00 per month
Benefits: - Professional development
Schedule:
Supplemental pay types:
Performance bonus
Experience:
- Client support & training: 2 years (Required)
Language:
* Mandarin (Required)
