Customer Support Advisor (Vietnamese Speaker)

A Customer Service Associate's role is to handle all incoming inquiries via all media channels both inbound, chat and email tickets.

Duties and Responsibilities:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution information and analyzing customer needs

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming Calls / Chats

Identify and assess customers needs to achieve satisfaction

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Resolve customer complaints via phone, email, mail or social media

Greet customers warmly and ascertain problem or reason

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Resolve customer complaints via phone, email, mail or social media