Customer Support Associate (Japanese)

Designation: Associate Customer Support

Location: Cyberjaya, Malaysia

Experience: NA

Language proficiency required: Japanese

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries

***Prior Experience in Ecommerce preferred***

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

Provide exemplary customer satisfaction

Meet quality standards on all handled contacts

Complete 9 hours of staffed time on all rostered days

Handle contacts while maintaining KPI targets as per agreed limits

Applicant's Specifications & Qualification:

• Excellent customer service skills
• Excellent verbal communication skills in Japanese
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience