Position: Customer Support (English Speakers)
Employment Type: Full-time
Working Arrangement: Hybrid | Rotational shifts
Company Overview:
We are forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide.
You will:
- Provide customer service to clients via live chat, phone call, and email
- Keep clients updated on the status of their requests, providing clear and concise communication
- Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
- Ensure compliance with market-specific regulatory requirements
- Verify documents submitted by clients within specific regions while adhering to regulatory requirements
- Prepare and interpret reports and documentation
- Attend company seminars to stay up to date with the company's business functions and roles
- Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
- Collaborate with the BD team to develop business strategies aligned with trends & customer needs
- Undertake other ad hoc tasks assigned by the manager
Requirements:
- Minimum 2 year experience in Customer Service
- Fluent in English, Mandarin is an advantages
- Customer-focused and dedicated to providing exceptional service
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable with a proven track record of meeting and exceeding expectations
- Can-do attitude and a willingness to learn
