Customer Support Executive (Automotive Sales)

1-3 Years

This job is no longer accepting applications

Job Description

Key Responsibilities:

Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat.
Order Processing: Manage customer orders, ensuring timely delivery of products and services.
Coordination: Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations.
Documentation: Prepare and maintain accurate records of customer interactions, transactions, and necessary shipping documents.
Issue Resolution: Address and resolve customer complaints, providing appropriate solutions promptly.
Market Analysis: Stay updated with market trends, gather customer feedback, and provide insights for business improvement.

Key Requirements:

Educational Background: A diploma or degree in Business Administration, Marketing, or a related field.
Experience: 1-3 years in customer service, preferably within the automotive or industrial sectors.
Communication Skills: Proficiency in English and other relevant languages; excellent interpersonal skills.
Technical Proficiency: Familiarity with Microsoft Office and the ability to quickly learn company-specific software.
Problem-Solving Abilities: A proactive approach to identifying and resolving issues.
Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.