Customer Support Executive - CFD Fintech, Fresh are welcome

Company Overview:

Ultima Markets is a dynamic multi-asset trading platform specializing in the fintech and forex sectors. Founded in 2016, we are dedicated to providing innovative financial solutions that empower our clients to excel in a competitive marketplace.

Our platform offers access to over 250 CFD financial instruments, including Forex, Commodities, Indices, and Shares, catering to investors from all walks of life. At Ultima Markets, we foster a collaborative and inclusive work environment where innovation is encouraged. Our team members benefit from professional development opportunities and the chance to work with industry leaders in fintech. If you are passionate about driving change in the financial sector and want to be part of a growing company, we invite you to apply.

To learn more about our company, please visit our website: https://www.ultimamarkets.com.

Responsibilities:

1. Client Support & Relationship Managament

• Act as the primary point of contact for IB clients through live chat, email, social media, and phone.
• Handle a broad range of client inquiries, including account opening, IB account setup, deposits, withdrawals, and technical issues related to trading platforms and applications.
• - Investigate client feedback, provide timely resolutions, and escalate complex cases when necessary.

2. Sales Handbook & Training Material Management

• Maintain and update handbooks and training documentation for sales clients (e.g. Onboarding guides, video tutorials, FAQ documents) to reflect current operations and policy changes.

3. Ad Hoc Administrative & Operational Support

• Support cross-departmental requests and projects, as assigned (e.g., assist with generating CRM reports when needed)

Requirements:

• Prior customer support experience, especially in Trading Platform working experience.
• Fresh graduates are welcome to apply.
• Knowledge of Forex trading concepts and platforms.
• Excellent communication skills, both written and verbal.
• Ability to multitask, solve problems, and meet deadlines.
• Proficiency in customer support software, CRMs, and trading platforms.
• Applicant MUST able to work shift duty, Morning shift need to be work in Office, for others shift, start from 1PM to 10PM, and 3PM to 12AM, Work from Home base.