Customer Support (Logistic)

Client Background: MNC company

Industry : Manufacturing

Location: Tanjung Langsat, Johor

Headcount: 1

Position Title : Customer Support

Tenure: Permanent

Remuneration: RM5,000 - RM7,000

Responsibilities

.Uphold Company's Mission Statement, Quality Policy, and Values and Beliefs

.Answering queries, taking and entering orders on JD Edwards system, making sure accurate data maintenance

.Confirming shipments and invoicing

.Sending Certificates of Analysis as required and managing inventories as required in Johor/Shanghai plants

.Coordinate with Sales Manager to ensure that customers needs are satisfied and follow up with payment schedules

.Logistics vendor management, including get quotations, compare prices, documents follow up, shipment arrangement, payment and communication

.Supporting customers, including offering requested documents and handling complaints

.Customer VAT invoice printing and delivery

.Maintaining current pricing and customer information

.Sending Certificates of Analysis as required and managing inventories as required in the Malaysia Plant

.Familiar with export terminology and rules (incoterms, L/C's, etc)

.Liaising with Shipping Companies

.Negotiate freight rates and track shipments

.Ensuring that customer needs are satisfied, and making personal contact/relationship building where appropriate

.Coordinate with other Customer Support counterparts (e.g. in China, Malaysia, North Ameirca) to service customers where needed

.Respond to any customer who calls, and then refer follow up to appropriate person if the account is assigned elsewhere

.Works closely with lab, shipping and receiving to aid in the scheduling of production for shipments

.Keep an active update of internal delivery plan after receiving PO, and inform related parities (production, lab, sales managers)

.Files as required

.Other duties as required or assigned by superior

Requirement

.Solid knowledge and experience in logistics and exporting (letter of credit, incoterms, order processing)

.Excellent oral and written communication skills with a caring, can-do attitude Excellent computer skills required (Word, Excel, Internet, and PowerPoint, SalesForce, ERP system)

.Able to work effectively with a remote environment good at follow up with different parties and drive for results

.Must be self-starter with the ability to prioritize projects, and take direction from multiple team leaders

.Must have a positive attitude and be a flexible, energetic source for administrative duties. Attention to detail, focused on accurate work

• Good English, Malay and Chinese language Skills - verbal and written

.Able to keep confidential information