Customer Support & Operations Associate (Mandarin speaking)

Company Description

We at Juno Markets are passionate about providing an online trading environment with a wide range of financial products, innovative technology, and personalized service. Our focus is to create a dynamic and engaging experience for our traders. Join us to be part of an industry leader committed to excellence and innovation in the financial trading world.

Role Description

This is a full-time, on-site role located in Greater Kuala Lumpur for a Customer Support & Operations Associate (Mandarin speaking). The role involves providing exceptional customer service, ensuring smooth operations, communicating effectively with clients and team members, and applying analytical skills to resolve issues. The ideal candidate will assist in streamlining processes and contribute to a positive trading environment.

Qualifications

• Fluent in spoken and written Chinese
• Strong Customer Service and Interpersonal Skills
• Analytical Skills to troubleshoot and solve problems
• Effective Communication Skills in both Mandarin and English
• Experience or knowledge in Operations
• Excellent organizational and multitasking abilities
• Ability to work efficiently in an on-site team environment
• Proficiency in using trading platforms and tools is a plus
• Bachelor&aposs degree in Business, Finance, or related field is beneficial