Hi Talent Ready!
We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:
Requirements
- Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
- Strong command of English, written and spoken.
- Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
- Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
- Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
- Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
- Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
- Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
- Ability to perform 5 days shift work, including weekends and public holidays.
- Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
- Legal work authorisation in Malaysia is required.
Responsibilities
- Assist customers with inquiries via live chat or email in Japanese and English.
- Ensure an efficient, accurate, and high-quality customer service experience.
- Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
- Diligently manage and follow up on inquiries or complaints from current and prospective users.
- Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
- Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
- Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.
If you're interested, kindly send your best resume to [Confidential Information]
looking forward to collaborating with you
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