Join our dynamicInternational Support Teamat Xsolla and play a pivotal role in ensuring seamless experiences for our global user base. As part of our multilingual support team, you'll have the exciting opportunity to assist gamers and partners around the world, helping resolve issues and build lasting relationships. If you're empathetic, love helping people, and enjoy problem-solving, this is your chance to contribute to the gaming industry in a meaningful way. Work alongside passionate professionals, interact with game developers, and make a real impact on the gaming community!
RESPONSIBILITIES
- Assist players with payment and purchase issues across various communication channels (email, live chat, etc.).
- Provide support inEnglish and Mandarin, ensuring that players and partners feel heard and understood.
- Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences.
- Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems.
- Monitor system performance and escalate technical issues to relevant departments.
- Work efficiently within a team, providing timely updates on support cases and ensuring players needs are met.
REQUIREMENTS
- Fluent in English and Mandarin (spoken and written), with strong communication skills.
- A natural problem-solver who enjoys helping people and providing excellent customer service.
- Ability to work across three shifts (day, evening, and night) to support our 24/7 operations.
- Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information.
- Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates.
- Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn.
- Ability to work in a fast-paced environment and remain calm under pressure.
PREFERRED
- Prior experience in customer support roles is an advantage.
- Proficiency in additional foreign languages is a bonus.
- Strong team player with a proactive mindset, able to find creative solutions to user challenges.
