Customer Support/ Service Center Analyst

Experience and Functional Knowledge✅:

• Minimum 1 year of working experience in finance or accounting field. Experience in a finance shared service center environment is preferred

• Hands-on experience in reviewing and validating tasks in accordance with company policy

Review & Compliance Skills✅:

• Strong attention to detail and accuracy in reviewing relevant financial documents

• Able to identify policy violations, duplicate claims, and data inconsistencies

• Understands internal control requirements and ensures compliance with finance and audit policies

Soft Skills & Competencies✅:

• Adaptability: Can manage volume fluctuations and adapt to new tools, policies, or workflows

• Learning Agility：Quick to learn systems and apply standard operating procedures accurately

• Teamwork: Collaborative, respectful, and supportive team player

• Attitude: Maintains a positive outlook, even when facing challenges or repetitive tasks

• Stress Resilience: Able to perform effectively under pressure in a fast-paced, high-volume environment.

Comfortable working with global teams and stakeholders across different time zones