A Customer Service Representative is responsible to support customers and sales managers in the Customer Order & Delivery activities, deal with and track up customer's complaint & special requirement, After-Sales Support, Report daily backlog & booking status and any other support needs and related matter.
What You Will Do
3rd party Sales -Asia (Non-China) and Europe Weight 50%
- Customer Order & Delivery
- New customer setup in NAV and customer AVL-related forms, and applications.
- Receive 3P customer PO, create SO, follow up orders/contracts, make sure of order & delivery executing to be timely and correct.
- Track outgoing shipments (tracking#, status to the customer, etc)
- After-Sales Support
- Deal with and track up customer's complaint & special requirement, including but not limited to RMA, create Reshipment SO and etc.
- Monitor credit for all accounts.
- Report daily backlog & booking status.
- Provide relevant sales data to support sales reports (forecast and etc).
- Assist with orders forecast file.
IC Sales Drop Shipment Weight 50%
- Receive IC customer PO, create SO, work with factory for the best delivery.
- RMA, create Reshipment SO
- Track customer credit status, and keep record of orders, complaints, etc.
- Track outgoing shipments (tracking#, status to the customer, etc)
- Report daily backlog & booking status.
We Are Looking For
- Diploma / Degree in Business/Marketing
- Computer literacy with knowledge of Microsoft Office.
- Ability to work independently and interact with people.
- Interpersonal and communication skills, self-motivated, resourceful, and positive work attitude.
- Possess own transport.
- Minimum 2 years of working experience.
- Proficiency in MS NAVISION are added advantages.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.
