Customer Support Specialist - Arabic Speaker

About the Company

We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

About the Role

Minimum 12 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.
• Support process improvements and contribute to continuous service enhancements.

Qualifications

• Proficient in English and Arabic (both written and verbal).
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, multicultural environment.
• Willing to work on a 9-month renewable contract.

Required Skills

Customer service, helpdesk, B2B experience, communication skills, problem-solving skills.

Preferred Skills

Experience in a multicultural environment.

Pay range and compensation package

Details to be discussed during the interview.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.