Customer Support Specialist, Arabic Speaker

About Us:

VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 500 employees - and growing. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern traders to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Your Role in VT Markets:

VT Markets is expanding its customer support coverage for the MENA region and is building a dedicated Customer Support team to be based in Malaysia. We are looking for an Arabic-speaking Client Support Specialist to support client onboarding, engagement, and day-to-day account coordination.

Working Hours: Monday to Friday, 2pm - 11pm

What Makes You a Great Fit:

• Minimum 1 year of experience in telesales, telemarketing, customer service, or similar client-facing roles.
• Strong communication and relationship-building skills.
• Comfortable working in a fast-paced, target-driven environment.
• Detail-oriented with a strong awareness of compliance and internal procedures.
• Proficient in Arabic and English languages (both spoken and written).

Your Responsibilities:

• Engage new and prospective clients through company-approved communication channels.
• Establish and develop business relationships with new and prospective customers to generate new business for the Company's products/services.
• Maintain regular client communication to support engagement and account activity.
• Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity.
• Follow up with clients who have reduced or inactive account activity to understand service-related needs.
• Proactively reach the client in case of any information needed from the client in order to address the payment issues.
• Manage incoming client queries and concerns in a timely and professional manner.
• Coordinate with internal teams (Operations, Compliance, Relationship Managers) to resolve client issues.
• Maintain accurate records and ensure all interactions follow internal policies and regulatory guidelines.

What We Offer:

As official partners of Newcastle United F.C., VT Markets aspire to break the ancient boundaries of traditional personal finance. Through a culture of transparent and objective performance management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreunership is incentived and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualised roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 15 countries.

Your journey after applying:

- First round interview with our Talent Acquisition Partner.

- Second round interview with your Peer for language assessment.

- Final round interview with the Hiring Manager and HRBP.