Customer Support Specialist

Responsibilities:

1.Provide customer service to players via IM communication, emails, tickets etc., to improve user satisfaction and promote game branding.

2.Respond to specific questions and issues from players; get headquarter team's support to

understand and solve the issue.

3.Conduct friendly communication with players, respond to game inquiries, and deal with

user complaints.

4.Collect and summarize players suggestions on game products, provide timely feedback to players once got confirmed.

5.Conduct user research on game product through questionnaires or online communication.

6.Support service localization incl. FAQ, email, script etc. (from English or Chinese to

Indonesian/Malay)

Requirements:

1.Native in Indonesian or Malaysian, bachelor or above degree; proficiency in English or

Chinese;

2.Passion in games and preferably have a good understanding of moba/FPS games. Total game hours and expertise level will be a plus.

3.Excellent communication skills, high empathy level, ability to understand the player's feelings and give them care and support; Be responsible for player requests and give timely reply.

4.Job experience in customer service or game industry will be highly preferred.

5.Competency in MS office incl. word, excel etc.

Additional:

1.Attendance and Working hours:

Shift A: 9am - 6pm

Shift B: 1pm - 10pm

Job Location: KL Sentral