To handling customer inquires & provide solutions to all customer related problems.
Providing high quality of customer service via Live Chat support.
To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Job Requirements
Possess a minimum of Secondary/SPM/O Level certification.
Open to fresh graduates and entry-level candidates seeking a Customer Service Representative role.
Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Exhibit strong customer service skills with a genuine passion for helping customers and resolving their inquiries or issues.
Proficient in problem-solving techniques to efficiently address customer concerns and provide appropriate solutions.
Capable of managing time effectively to prioritize tasks, meet deadlines, and handle a high volume of customer interactions.
Possess basic proficiency in Microsoft Excel for data entry, reporting, and analysis of customer service metrics.
Ability to multi-task, priorities and manage time effectively.
Able to work in 24 Hours Rotational Shift (Rotational Off day, 6 days work per week, 8 hours per day)
Job Benefits
Why Join us
Location: KL Eco City (Nearby LRT/KTM)
Language Allowance + Travelling Allowance + Commission
OT pay
Free coffee, tea & snacks at the office
Medical Claim
Positive & Young culture
EPF, SOCSO, EIS
Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
