Customer Technical Administrator (Mandarin Speaker) (Contract)

Customer Technical Administrator (Mandarin Speaker) – Facility Management

Job Responsibilities

Coordinate and manage daily technical administration activities within the facility management department.

Act as the main point of contact for Mandarin-speaking clients, contractors, and internal stakeholders.

Handle customer inquiries, complaints, and service requests in a timely and professional manner.

Prepare maintenance schedules, service reports, quotations, purchase requests, and technical documentation.

Support the technical team in monitoring preventive and corrective maintenance activities.

Maintain accurate records of work orders, asset documentation, and maintenance history.

Coordinate with vendors and contractors to ensure timely service delivery and compliance with company standards.

Monitor service performance and follow up on outstanding technical issues.

Assist in preparing monthly reports, presentations, and operational documentation.

Ensure compliance with safety, quality, and facility management procedures.

Perform other administrative and coordination duties assigned by management.

Job Requirements

Diploma or Degree in Engineering, Facility Management, Business Administration, or related field.

Minimum 1–3 years of experience in facility management, technical administration, customer service, or related industry.

Able to communicate effectively in Mandarin, English, and Bahasa Malaysia.

Good knowledge of Microsoft Office applications (Excel, Word, PowerPoint).

Strong coordination, communication, and problem-solving skills.

Ability to work independently and manage multiple tasks.

Experience in handling maintenance documentation and service coordination is an added advantage.

Familiarity with CMMS or maintenance management systems is preferred.

Preferred Skills

Good customer service and interpersonal skills.

Detail-oriented and organized.

Able to work in a fast-paced environment.

Technical understanding of building maintenance, HVAC, electrical, or mechanical systems is an advantage.