Customer Technical Service Manager

Job Responsibilities:

Responsible for headcount and staff R&R allocation.

Responsible for direction and guidance given on staff work progress and planning; always get Involve when there is need.

Department cost management.

Responsible for decision making and monitor for the execution progress.

Involving in management meeting and distribute the related information to all the subordinates.

Render support to company's committee team when help, suggestion and opinion required (example: EHS committee / canteen committee / Domestic Inquiry committee, etc).

Monitor department staff's work progress regarding to company new product technical promotion / product manufacturing process at customer site / product abnormal quality issue judgement.

Eliminate unnecessary paperwork and work process. Staff and 2nd level training development. Technical support to other EMC factory shipment.

Abnormal quality issue judgement support to other EMC factory shipment.

Department KPI planning and staff execution monitoring and guidance.

Execution on management instructed task or any support items.

Requirements:

Bachelor's degree in any Engineering Course

CCL or PCB engineering / manufacturing experience (6 years above)

Lean six sigma, problem solving

Fluent in Chinese and English

Willingness and ability to travel