CX Business Intelligence Intern

Customer Experience Internship (Immediate intake)

Location: Selangor

What You'll Do

• Support Contact Centre reporting, analytics, and data governance initiatives to improve performance visibility, reporting efficiency, and enable data-driven decision-making
• Collect, clean, transform, and analyze operational data, while performing data quality validation and supporting process documentation
• Develop and enhance Power BI dashboards to provide a consolidated view of key performance metrics (e.g., call volume, service level, response time, resolution rates) and drive actionable insights for leadership
• Automate recurring reporting processes to improve efficiency, reduce manual effort, and accelerate turnaround time for daily and weekly reports
• Perform data quality checks, document reporting logic, and support UAT activities to ensure accuracy and consistency of reporting outputs
• Analyze contact centre datasets (e.g. call volume, response time, resolution rates) using tools such as Excel, Power BI or other tools to identify trends, uncover insights, and recommend improvements
• Collaborate with team leaders and stakeholders to refine reporting requirements and enhance operational visibility

Who We're Looking For

We welcome students pursuing a Bachelor's degree, or those who have recently graduated from Computer Science, Information Technology, Statistics, or a related field, who are:

• Available to join us in immediately

• Curious and eager to learn

• Proactive and adaptable in a fast-paced environment

• Team-oriented with strong communication skills

• Demonstrate critical thinking and problem-solving abilities

• Able to communicate effectively in English

• Able to commit for at least 12 weeks

Note: Open to International Students with valid student pass & VISA.

Application Process

• Submit your application online

• Interview – Shortlisted candidates will be going through an interview.

• Offer & Onboarding – Successful candidates will join the program in June.

Who we are

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job. Here, you get a career for life. It's a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

Awards

• FedEx has consistently ranked among the top 20 in the World's Most Admired Companies report, published in FORTUNE magazine, since 2001

• Ethisphere named FedEx as one of World's Most Ethical Companies® in 2023

• Certified Great Place to Work in Malaysia 2026