CXP and Marketing Specialist

Job Responsibilities

:

Customer Experience Program (CXP) and E-Warranty Program

- To be the Subject Matter Experts (SME) related to both digital solutions

- To be the key person handling queries from WD customers and POS

- Provide technical training to WD customers and POS

- Gathers feedback from WD customers and POS to Global CXP team for improvement

- Support the development & continuous enhancement of both programs

- First line support to WD, POS and end consumers feedback (social media, Email, etc.)

- First line support to respond to inquiries in mailboxes

- Support issuance of Credit Note for approved claims

Support Technical Manager in the following:

- To be the key person in data filing, compilation and reporting of SEA Warranty & Claims activities

- To be the Subject Matter Expert (SME) for car fitment

Support Trade Marketing Manager in the following:

- Execution of Retail POS Partnership Commercial Policy and its commercial program

- Monitoring Marketing activities and spending of WD customers in compliance of Commercial Policy

- Support Trade Marketing Manager on initiatives and activities for WDs

- Support on Clarios Branded Store Policy and its program to ensure compliance and adherence

- Market Intelligence update (Competitors pricing, promotions etc.)