CyberArk L2 Support Engineer
Kuala Lumpur, Malaysia
Full-Time
We are looking for a CyberArk L2 Support Engineer. This is a direct hire opportunity based out of Kuala Lumpur, Malaysia.
Qualifications:
- Must be fluent in English and have native proficiency in South Korean.
- At least 3 years experience in Technical Support with CyberArk solutions (Privileged Access Management).
- Experience in cybersecurity support, with a strong understanding of access control, authentication, encryption, and other security concepts.
- Experience as a System Administrator in a Windows Server environment.
- Experience supporting Linux systems is a plus.
- Familiarity with networking principles.
- Experience working in a SaaS or cybersecurity project is a plus.
- Capable of understanding the technical aspects of a complex system.
Responsibilities :
The essential duties and responsibilities can include the following, but are not limited to:
- Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
- Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting of issues while applying acquired knowledge.
- Document all technical inquiries and conversations.
- Must be able to work independently as well as with others, as part of a domestic and international team.
- Must display strong analytical and problem-solving abilities.
- Handle multiple technical issues in a fast-paced environment.
Technical Skills:
- Proficiency in CyberArk components: Vault, CPM, PSM etc.
- Strong knowledge of security protocols.
- Experience with troubleshooting connectivity and network-related issues, preferably in windows environment.
- Ability to work with Linux-based systems is a plus.
- Proficiency with AWS/Azure.
- Proficiency in Active Directory or other LDAP directory.
- Experience working with ticketing tools like Salesforce and ServiceNow.
Communication skills:
- Strong communication and interpersonal skills to interact effectively with customers and internal teams.
- Proficient in handling support calls through calling systems.
Desired Skills:
- Certifications in CyberArk (such as Defender or Trustee) are desirable.
- Any relevant cybersecurity certifications (e.g., CISSP, CompTIA Security+, etc.) will be considered an asset.
- Knowledge of other security technologies like SIEM, IAM, and MFA is a plus.
Education & Certifications:
Bachelor's degree in computer systems/networking or equivalent.
About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure complianceproviding clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just businessit means having a dedicated ally focused on your success in today's fast-evolving digital world.
