About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
The CSOC Manager will lead and manage the CyberSecurity Operations Center (CSOC) team in Kuala Lumpur and Analyst in APAC area, ensuring the delivery of high-quality security services and incident detection, investigation and response. This role combines operational management, coordination of CSOC activities, and engineering expertise to enhance the effectiveness of our security measures and incident handling processes.
Key Responsibilities
- Operations Management (60%)
- Lead and manage the CSOC team, assuming managerial responsibilities for team members and their work.
- Ensure team members receive necessary training, manage resource planning, rosters (including weekend shifts), and holiday consumption.
- Set up and manage operational KPIs for the team, supporting and initiating service improvement initiatives within the operational department.
- Coach and guide the team, serving as the escalation point for team members and higher management.
- Maintain 24x7 on-call availability to address urgent operational needs.
- Uphold the highest standards of corporate governance, business ethics, and compliance locally.
- Manage and resolve local emergencies and crisis situations effectively.
- Keep a regular report and feedback to the head of CSOC Operation in France. ( Functional management attached to the head of France CSOC Operation)
- Manage the recruitment for the hiring of the analyst. Keep control on attrition level
- Coordination and Collaboration (30%)
- Lead and coordinate the CSOC team to ensure high-quality service delivery and incident response. Orange Restricted
- Foster strong collaboration with cross-functional teams, including incident responders, worldwide CSOC analysts level 2 and level 3, CSOC Governance team and CSOC 24x7 analysts team, to enhance overall SOC effectiveness.
- Participate in regular meetings to discuss ongoing incidents, improvements, and best practices.
- Continuously identify and recommend improvements and enhancements to processes, instructions, and guidelines.
- Ensure that the team maintains the KPI and does not breach the SLA.
- Security Engineering and Expertise [SOC Analyst Senior] (20%)
- Process alerts and incidents from security monitoring tools
- Analyze logs and conduct advanced investigations
- Analyze, qualify and implement change requests
- Write technical documentation (Wiki, procedure, investigation reports, detection and response use case specifications, etc.).
- Carry out scheduled interventions,
- Produce analysis reports based on intervention processes established with customers.
- Report on activity and alert if necessary
- Contribute to the ongoing development of threat detection mechanisms.
- Draw up security threat detection rules
- Monitor security and technological developments, and share research and knowledge,
- Respect established schedules, report on activities and alert if necessary,
- Technological monitoring of threats, attacks, and vulnerabilities.
Educational Background
About you
- Masters / Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field. Advanced certifications such as CISSP, CISM, or CISA are preferred.
Experience
- Minimum of 5-7 years of experience in cybersecurity, with at least 3 years in a leadership or managerial role within a Security Operations Center (SOC).
- Proven experience in incident response, threat detection, and security monitoring.
Technical Skills
- Strong understanding of security monitoring tools, SIEM platforms, and incident management processes.
- Experience analyzing logs, conducting investigations, and developing detection rules.
- Knowledge of network security, firewalls, intrusion detection/prevention systems, and endpoint security.
- Familiarity with security frameworks, standards, and compliance requirements.
Leadership & Management
- Demonstrated ability to lead, motivate, and develop a team of security analysts.
- Experience in resource planning, shift management, and KPI setting.
- Ability to manage escalations and coordinate with cross-functional teams.
Communication & Reporting
- Excellent communication skills to report to senior management and collaborate with technical teams.
- Ability to prepare detailed reports, incident documentation, and technical procedures.
Other Skills
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and manage multiple priorities.
- Knowledge of corporate governance, ethics, and compliance standards.
What We Offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
