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iMin Technology

Data Analyst

iMin Technology
Petaling Jaya, Malaysia, Selangor
1-3 Years

This job is no longer accepting applications

  • Posted 8 months ago

Job Description

The Data Analyst for Services Operations plays a crucial role in evaluating service performance by analysing operational data. You will collaborate with cross-functional teams to develop data-driven strategies and reports that support informed decision-making and process optimization. Additionally, you will be responsible for identifying risk areas and recommending preventive measures to ensure seamless service operations.

Key Responsibilities

  • Collect and organize operational data to assess service performance.
  • Analyse data to identify trends, patterns, and improvement opportunities within service operations.
  • Develop reports and dashboards to present data analysis findings clearly and concisely.
  • Collaborate with operations and customer service teams to devise data-driven strategies for enhancing service efficiency and quality.
  • Identify potential risk areas and propose preventive measures to ensure service operations continuity.
  • Participate in continuous improvement initiatives and process optimization based on data analysis insights.

Requirements

  • Bachelor's degree in Statistics, Mathematics, Computer Science, or a related field.
  • 1-2 years of experience in a data analysis role or a related field, preferably with Services Operation experience.
  • Proficiency in data analysis tools like Excel, SQL, Tableau, Power BI, etc.
  • Strong analytical skills to translate complex data into actionable insights.
  • Excellent communication skills and the ability to work effectively within a team.
  • Proficiency in programming languages: Knowledge of SQL, Python, R, or other relevant languages for data analysis.
  • Ability to work independently and proactively in a fast-paced, customer focused environment.
  • Strong problem-solving mindset, attention to detail and a passion for customer success.
  • Comfortable working across time zones and in a multicultural environment.
  • Fluent in English (additional languages are a plus).

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Data Analysis
Employment Type:
Full time

About Company

iMin Technology

Job ID: 126500893

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Last Updated: 30-09-2025 06:21:15 PM
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