Core Responsibilities / Duties
1. Data Processing, Setup & Support
- Perform setup, configuration, maintenance and support of data processing and transformation activities.
- Supporting Data Acquisition, Client Services Team, Travel Management company and client with complex setup (ability to work with XML, csv, Excel)
2. Data Loads, Transformation & Monitoring
- Create data loads, data transformation rules and configurations required for data processing and transfers to multiple systems; monitor the successful execution of these transfers and investigate issues.
- Analyze and improve existing transactional data loading processes and Global reporting.
- Plan, develop and implement data models to support ETL and Global Reporting requirements.
3. Data Validation, Quality & Troubleshooting
- Analyze and validate data using T-SQL to ensure accuracy, quality, and integrity.
- Analyze and validate data and find ways to improve the data quality
- Perform complex data mining, research and correction for transactional lifecycle.
- Troubleshooting data that would have fail to capture in tracker or fail to deliver to our server
4. Reporting & Data Analysis
- Create Company standard, customized and ad-hoc reports according to Clients requests.
- Provide expertise in analysis, design and creation of complex reports and problem resolution.
5. Process Improvement & Master Data Management
- Provide subject matter expertise and assist in implementation of the new internal processes and technology enhancements for master data management and reporting functionality.
- Review and analyze presented business requirements and provide recommendation for improvements or alternative approach for Master Data management tasks.
6. Stakeholder Collaboration & Communication
- Collaborate with internal and external client to analyze problems and find a solutions
- Liaise with other IT / Client Services groups to enhance the existing Data processing / reporting functionality. Serve as a subject matter expert on data transformation and Global reporting functionality.
7. Subject Matter Expertise & Training
- Provide training for new hires on existing ETL processes, reporting and system maintenance tasks.
- As a Subject Matter Expert in Travel Data and educate the travel management company to send data in the correct manner
Key Competencies
- Knowledge of Global Distribution Systems used for by Travel reservation systems.
- Ability to analyze data and apply / recommend advanced solutions and issue handling processes.
- Knowledge of MS Server, SSIS, SQL; Solid knowledge of relational databases.
- Knowledge of AWSservices such as storage and databases.
- Experience using ETL tools including Data Quality components.
- Analytical skills and ability to set up and monitor data loads.
- Experience with setup, testing, documentation, end-user analysis and design specifications.
- Provide expertise in analysis, design and creation of complex reports and problem resolution.
Requirements
Education:
- Bachelor's degree or higher in computer science or related discipline preferred
Experience:
- 5+ years of MS Server, SSIS, SQL desired
- 5+ years of experience working with data loads and transformation
- 5+ years of experience in developing data intensive ad-hoc reporting desired
- Global Distribution System (GDS) experience preferred
Skills / Knowledge
- Ability to use a methodology and process for requirements gathering and development
- Strong written & oral communication skills
- Self-starter with strong motivation and ability to work independently with minimal supervision
- Strong task management skills with the ability to effectively manage multiple high-priority projects
- Strong ability to collaborate effectively across cross-functional and departmental teams
- Results-driven with a strong focus on delivering high-quality outcomes
Languages:
- Strong proficiency in English and Mandarin (read, written and spoken) is required; proficiency in additional languages is a plus
Why Join Us
- Opportunity to work on complex, real-world data challenges across global operations
- High ownership role with direct impact on client data delivery and reporting quality
- Exposure to cross-functional teams and international stakeholders
- Platform to deepen technical expertise in SQL, ETL, and data transformation
- Involvement in process improvements and system enhancements at a global scale
Compensation & Benefits
- Competitive salary package, with a basic salary range of RM9,000 – RM11,000
- Comprehensive medical and insurance coverage
- Structured annual leave in accordance with company policy
- Opportunities for career development and regional exposure
- Additional employee benefits and wellness initiatives
