Data Center ITNetwork Operations Manager
Location:Johor Bahru, Malaysia
Job Responsibilities:
- Manage and participate in the team's 7*24 or 5*8 IDC facility on-site coverage as required by the company.
- Respond to incidents and execute work orders, including ad-hoc tasks, in accordance with service SLA requirements.
- Possess comprehensive understanding of IT operations and related processes. Proactively conduct risk analysis for the assigned IDC facility or campus, identify potential risks, develop control measures, and continuously optimize EOP and SOP procedures.
- Familiar with ticketing systems and proficient in executing SOPs. Capable of independently completing all types of work orders and assisting network and server specialists in complex troubleshooting and issue resolution. Ensure zero defects and high-efficiency delivery. Able to independently analyze and coordinate with relevant teams to handle non-standard scenarios.
- Lead the team to improve stability and efficiency while reducing risks. Skilled in project management tools and methodologies, with the ability to coordinate projects, optimize processes, establish technical standards, and collaborate across teams.
- Perform other duties as assigned by supervisor.
Qualifications:
- Minimum 5 years of experience in the data center industry, with at least 5 years in network operations.
- Professional knowledge of IT network operations and IDC industry practices.
- Strong logical communication, attentive listening, and ability to drive cross-functional collaboration.
- Experience in team management, mentoring, and coordination with other teams (e.g., IT Operations). Team-oriented mindset with proactive support for colleagues.
- Proven ability in team management and project coordination. Able to respond to unexpected tasks, lead projects independently, allocate resources efficiently, and drive regional project implementation.
- Basic proficiency in English and Chinese communication.
