Data Center IT Remote Hands Engineer

1-3 Years

This job is no longer accepting applications

Job Description

Position Overview and Objectives:

Provide day to day support as required in the Data Centre services.
Monitor incoming tickets for processing from the ticket portal or via email and respond based on SLA.
Provide support to clients / users over phone or via email.
Perform power verification and break-fix (e.g. Change Hard disk, RAM, etc).
Installing of new racks and mounting of equipment onto racks
Perform cable patching (copper and fibre cables and site surveys)
Plan and execute cabling, cross connects including testing and labelling.
Perform security CCTV monitoring and tape change based on tape rotation schedule.
Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports.
Work with vendor to resolve technical issues or supply and install of equipment or cabling.
Liaison with customers to provide them with activity updates.
Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties.
Perform basic network troubleshooting.
Receive / Send equipment or items on behalf of customers.
Prepare monthly reports to be sent to customers and for internal use.
From time to time, you may be required to assist the project team on projects.

Qualifications:

Minimum Diploma in IT related field.
At least 1 year of Data Centre experience either in remote hands, NOC environment and familiar with Data Centre Operations.
Must be physically fit.
Candidates must be willing to work on rotating shift.

Knowledge and Experience:

1-3 years Data Centre Technician experience.
Must have experience in interacting with customers verbally and via written communication.
Must be analytical.
Good communication (both verbal and written English) skill is a must.
Must have positive attitude and willing to learn.
This is a fast-paced environment and candidates need to have the passion for the work.
Candidates with working experience in a Data Centre environment will be an advantage.
Strong knowledge of PC and Server Hardware as well as networking.
Strong understanding of Data Centre Power schemes.