Key Responsibilities
Operational Management & Infrastructure Reliability
- Direct and oversee 24/7 site operations across the regional facility cluster, ensuring maximum infrastructure availability (100% uptime) and full compliance with client SLAs.
- Enforce, update, and optimize operational SOPs, EOPs (Emergency Operating Procedures), and industry best practices.
- Lead incident management, root-cause analysis (RCA), and emergency response efforts to minimize downtime and mitigate operational risk.
- Monitor operational KPIs, evaluate facility performance metrics, and drive continuous risk management initiatives.
Team Leadership & Shift Operations
- Manage, mentor, and build a high-performing team of technical, electrical, mechanical, and shift operations personnel.
- Oversee shift handover protocols and scheduling to ensure continuous, seamless 24/7 operational coverage.
- Conduct regular technical training, safety drills, and performance reviews to foster continuous improvement and technical capability.
Maintenance, Engineering & Upgrades
- Plan, schedule, and execute preventive and corrective maintenance (PPM/CM) for critical infrastructure (UPS, generators, Chillers/HVAC, BMS, fire suppression, and MV/LV power systems).
- Supervise external contractors, vendors, and engineering consultants during maintenance events and site expansion projects to prevent operational disruption.
Safety, Quality & Audit Compliance
- Ensure strict adherence to environmental, health, and safety (EHS) policies and local statutory regulations.
- Maintain complete, audit-ready operational documentation, logs, and maintenance records.
- Uphold site compliance with global industry certifications and standards (including ISMS/ISO 27001, SOC 2, PCI DSS, or equivalent facility accreditations).
Customer Service & Strategic Support
- Partner with technical support teams to oversee smart hands and physical technical assistance for multi-tenant and enterprise clients.
- Act as a key escalation point for technical and operational inquiries, maintaining high client satisfaction levels.
- Support senior leadership in regional growth initiatives, capital expenditure planning, and operational budget management.
Role Requirements
- Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Information Technology, or a related technical discipline.
- Minimum of 7–10 years of experience in critical facility, mission-critical, or high-availability infrastructure operations, with at least 3–5 years in a managerial or supervisory capacity.
- Deep technical expertise in critical power distribution, HVAC/precision cooling systems, BMS, and network infrastructure.
- Proven track record of managing 24/7 technical shift teams and leading incident response in a high-uptime environment.
- Strong leadership, conflict resolution, and stakeholder management skills.
- Professional industry certifications (e.g., CDCP, CDCS, CDCE, or equivalent critical infrastructure accreditations) are highly preferred.
- Multi-lingual capability (English fluency required; proficiency in local or regional languages is an advantage).
