Contract: 6 months (renewable) | 24/7 rotational shift | Johor
Responsibilities:
- Ability to understand internal customer problems and provide technical solutions in a timely manner.
- Ability to understand customer urgency and sensitivity of a problem.
- Ability to speak confidently and communicate clearly with internal customers.
- Ability to work well within a demanding customer environment and delight customers.
- Strong Adherence to Process and be a process champion.
- Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, and software.
- Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.
- Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.
- Assist with server operating system and application upgrades, bug fixes, and patching
- Perform replacements of failed components such as hard drives/ DIMMs etc.
- Troubleshoot and resolve network connectivity issues
- Replace AOC, QSFP, MPO, and Cat6 cables.
- Troubleshoot basic switch issues and replace switches
- Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in an IaaS environment.
Ideal candidates need to be familiar with the following:
- Strong background in Linux
- Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment).
- Solid foundation of experience supporting servers, storage and networking technology
- Responsible for a shift in a 24/7/365 working environment including on-call rostered basis shift
- Solid knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling)
- Performance Management/Troubleshooting
- Base Operating System Installation
- Fresh graduates with relevant internship experience in Data Center are welcome to apply!
