Data Center Technician

Responsibilities / Requirements of the role:   

• Ability to understand internal customer problems and provide technical solutions in a timely manner. 
• Ability to understand customer urgency and sensitivity of a problem. 
• Ability to speak confidently and communicate clearly with internal customers. 
• Ability to work well within a demanding customer environment and delight customers. 
• Strong Adherence to Process and be a process champion. 
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, and software. 
• Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status. 
• Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution. 
• Assist with server operating system and application upgrades, bug fixes, and patching 
• Perform replacements of failed components such as hard drives/ DIMMs etc. 
• Troubleshoot and resolve network connectivity issues 
• Replace AOC, QSFP, MPO, and Cat6 cables. 
• Troubleshoot basic switch issues and replace switches 
• Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in an IaaS environment. 

Ideal candidates need to be familiar with the following: 

• Strong background in Linux 
• Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment). 
• Solid foundation of experience supporting servers, storage and networking technology 
• Responsible for a shift in a 24/7/365 working environment including on-call rostered basis shift 
• Solid knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling) 
• Performance Management/Troubleshooting 
• Base Operating System Installation