Greetings fromAvensys Consulting Sdn Bhd
we are looking for Database Administrator for one of our client in Malaysia
Responsibilities
- Handle complex incident management
- Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
- Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
- Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
- Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
- Collaborate with technical teams to address product-related service issues and recommend improvements
- Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions
- Ensure documentation is up to date for all operational processes, incidents, and service management workflows
- Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
- When/where required, be contactable for escalations and support, on and on-call standby basis during out of office hours.
- Deploy Changes as and when needed or based on business requirement
Experience
- Minimum 3-5 years experience in application/system support domain. Must have dealt directly with external customers delivering to SLAs.
- Operating System: RHEL 7/8
- Database: MongoDB
- Minimum 2 - 3 years experience in ACM domain, where applicable.
- Airline experience and/or ATI know-how
- Educational BackgroundDegree or equivalent in Computer Science
Qualifications
- Electronic Engineering or equivalent Telecommunications in-country degree qualification
- Recognized industry certifications such as RHCSA/RHCE, MongoDB
- ITIL v4 Foundation Certificate
If you are interested, please share me your updated resume to [Confidential Information]
