If you are passionate about playing a key role in the success of a Top-Notch company, we want to hear from you!
Our client's project is a well-established brand in the IT industry who is now looking for a passionate and driven Database Administrator ( MongoDB). This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.
ROLES & RESPONSIBILITIES:
- Handle complex incident management
- Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
- Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
- Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
- Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
- Collaborate with technical teams to address product-related service issues and recommend improvements
- Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions
- Ensure documentation is up to date for all operational processes, incidents, and service management workflows
- Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
- When/where required, be contactable for escalations and support, on and on call standby basis during out of office hours.
- Deploy Changes as and when needed or based on business requirement
REQUIREMENTS
- Bachelor's Degree in Computer Science or any related
- Minimum 3-5 years experience in application/system support domain.
- Must have dealt directly with external customers delivering to SLAs. ; Operating System: RHEL 7/8 ; Database: MongoDB
- Minimum 2 - 3 years experience in ACM domain, where applicable. Airline experience and/or ATI know-how
- Recognized industry certifications such as RHCSA/RHCE, MongoDB
- ITIL v4 Foundation Certificate
WHAT'S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [Confidential Information]. Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
Consultant Name : Emimal Joshua
Reg No : 201201037177
Avensys Consulting Sdn Bhd
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys privacy policy
