Database Admin
The System Engineer is responsible for delivering technical support and administration of enterprise database systems like Oracle or PostgreSQL or SAP. This role requires strong troubleshooting abilities, deep knowledge of database platforms, and excellent communication skills to diagnose and resolve issues related to database performance, availability, security, and disaster recovery.
Key Responsibilities:
- Troubleshoot and resolve customer issues for the full suite of backup and recovery products, both remotely and on-site.
- Diagnose and resolve software, networking, and application problems
- Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
- Document technical procedures, support case notes, and solutions for customer issues.
- Perform root cause analysis and escalate software bugs or product enhancements as needed.
- Contribute to labs, simulations, and product beta testing initiatives.
- Provide best-in-class support via phone, email, and online forums, maintaining high customer satisfaction.
- Coordinate with product development and engineering teams for advanced troubleshooting and resolution.
- Maintain up-to-date knowledge of changes in products, emerging backup technologies, and compliance requirements.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or equivalent handson experience.
- 37 years of experience in technical support or database administration for enterprise database environments.
- Excellent communication skillsEnglish plus Chinese
Desired Skills
- Hands-on expertise with at least one major database platform (Oracle, MS SQL Server, PostgreSQL, MySQL) for back up and restore
- Good to have Linux Server environments and foundational networking, storage concepts.
- Experience with database backup and recovery tools, clustering, replication, and high availability configurations.
- Problem solving techniques
- Understanding of security best practices, encryption
- Customer-first mindset with strong analytical and troubleshooting capabilities
