Delivery Lead, HR Operations

Key roles and responsibilities include:

• Develop, lead and manage a high performing team in delivering business results and the expected service levels.

• Lead the team in identifying, assessing and resolving human resources operations related problems/issues and provide resolutions.

• Engage with the client executive stakeholders periodically to update operational status, to resolve operations related issues and to propose and implement improvement initiatives.

• Leading the 90+ employees, the role includes building a highly performing and engaged workforce within the function.

• Manage and own the departmental financial budget and manage the operations within the committed budget.

• Drive standardized, optimized, and best in class HR services operations with the focus on risk & compliance, continuous improvement and operations excellence.

• Lead the team in assessing any change request or new transition of scope, to plan and manage transition of work from client to the shared services center from time to time.

• Strong HR operational experience with good experiences on driving continuous improvement.

• Experience driving a start-up in SSC environment is a plus.

• Capable of driving a team culture of continuous improvement, process optimization, and intellectual curiosity.

• Demonstrated ability to influence and manage senior client relationships.

• Ability to articulate, influence and build creditability across multiple stakeholder groups.

• Resilience and demonstrated change in volatility and ability to navigate him/her and team through uncertainty, complexity and ambiguity.

• Demonstrated ability to understand and use technology to improve process and control.

• English and Mandarin proficiency.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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