Delivery Manager – Health

Key Responsibilities

Delivery & Program Management

• Lead end-to-end delivery of Health Insurance business and technology projects, ensuring successful execution within scope, timeline, budget, and quality expectations.

• Develop project plans, manage resources, track milestones, and resolve delivery challenges across multiple workstreams.

• Manage multiple concurrent projects and ensure alignment with organizational objectives and business priorities.

• Establish delivery governance frameworks, reporting standards, KPIs, and executive status reporting.

Stakeholder & Business Management

• Build strong relationships with business leaders, Health Insurance stakeholders, technology teams, vendors, and senior management.

• Act as the primary point of contact for project communications, governance meetings, and stakeholder alignment.

• Collaborate with business teams to define requirements, improve processes, and enhance customer experience.

Health Insurance & Digital Transformation

• Lead initiatives across Health Insurance domains including policy administration, underwriting, claims, provider integration, and customer servicing.

• Drive digital transformation initiatives through technology modernization, workflow automation, and data-driven solutions.

• Partner with architecture and technology teams to deliver innovative digital capabilities and business value.

Risk, Financial & Quality Management

• Identify and manage project risks, issues, assumptions, and dependencies through effective RAID management and mitigation planning.

• Oversee project budgets, forecasts, resource planning, and financial tracking to ensure cost control.

• Ensure compliance with regulatory requirements, internal governance standards, and project quality expectations.

• Drive continuous improvement through quality reviews, audits, and delivery best practices.

Required Skills & Experience

Mandatory Skills

• Minimum 10+ years of experience in Project Management or Delivery Management.
• Proven experience delivering enterprise-scale business and technology transformation programs.
• Strong expertise in Delivery Management across complex, cross-functional initiatives.
• Excellent Stakeholder Management with senior business and executive leadership.
• Strong experience within the Health Insurance domain.
• Experience delivering Digital Transformation programs.
• Proven expertise in Program Delivery and portfolio management.
• Strong knowledge of Delivery Governance and PMO methodologies.
• Experience managing Risk Management processes, including RAID management.
• Strong Financial Management skills, including budgeting, forecasting, and cost control.
• Experience driving Quality Management and continuous improvement initiatives.