Delivery Operations Associate Manager - Based in Penang

Roles and Responsibilities:

• You are responsible for leading and managing the Customer Account Operations Teams across APJ region.
• Your teams will be at the forefront of customer engagement handling demand and supply management, order management, revenue management, and pricing support.
• In this role you are required to conduct analysis and solve moderately complex problems. Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
• Understanding of the strategic direction set by senior management as it relates to team goals, collaborate with client sales team, customers, our client business manager, global operations team to achieve business objectives
• Generally interacts with peers and or management levels at a client and or within Accenture.
• Individual would manage medium-small sized teams and or work efforts (if in an individual contributor role) at a client or within Accenture.

Skills and Qualifications:

• Bachelor's degree in Sales, Marketing or a related field.
• 10 to 14 years of experience in sales operations, with at least 3 years in a leadership role (Manager of managers)
• Experience in Customer Accounts Operations Management, and/or Demand & Supply / Supply Chain Management / Fulfillment Management, and/or Order Management.
• Strong analytical and problem-solving skills
• Proficiency in CRM software (e.g., Salesforce) and data tools (Excel, Power BI, etc.).
• Excellent communication and interpersonal skills.
• Proven ability to lead and develop high-performing teams.
• Highly organized, detail-oriented, and adaptable to change.
• Familiarity in IT Hardware Industry and Eco System is preferred.
• Familiarity with ERP systems (e.g., SAP, Oracle) will be an added advantage.
• Language capabilities in Mandarin and/or Japanese and/or Korean will be an added advantage

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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