We're Hiring: Devices & Deployment Japanese Support Agent!
We are seeking a proactive and detail-oriented Devices & Deployment Support Agent to manage, support, and deploy Windows-based devices across the organization. This role focuses on device lifecycle management, operating system deployment, endpoint configuration, and ensuring a seamless end-user experience from device provisioning to retirement.
Location: Kuala Lumpur, Malaysia
Work Mode: Work From Office
Role: Devices & Deployment Japanese Support Agent
Job Responsibilities
- Manage the full lifecycle of corporate devices (laptops, desktops, peripherals).
- Perform Windows device deployment using standard images and automated tools.
- Configure and enroll devices using MDM solutions (e.g., Microsoft Intune, Autopilot).
- Prepare, image, and configure new devices for end users.
- Support device refresh, replacement, and decommissioning processes.
- Troubleshoot hardware, OS, and deployment-related issues.
- Ensure devices comply with security and configuration policies.
- Install and manage drivers, firmware, and OS updates.
- Support peripheral devices (docking stations, monitors, USB).
- Document deployment procedures, standards, and troubleshooting steps.
- Provide end-user guidance during onboarding and device setup.
Job Requirements
- Minimum 2 years in technical support, consulting, or IT; alternatively, a bachelor's degree in CS/IT plus 2+ years of relevant experience on Windows system administration.
- Fluency in Japanese (Native language) and A2 Level English.
- Experience supporting and deploying Windows devices in a corporate environment.
- Strong knowledge of Windows 10/11 deployment and configuration.
- Understanding of device imaging, provisioning, and hardware standards.
- Familiarity with Active Directory, Azure AD, and hybrid environments.
- Basic networking knowledge (DHCP, DNS, VPN).
- Experience with hardware troubleshooting and diagnostics.
- Ability to follow and improve standardized deployment processes.
- Strong organizational and documentation skills.
- Customer-oriented mindset with attention to detail.
- Experience with Microsoft Intune, Autopilot, or SCCM/MECM will be considered a plus.
- Knowledge of PowerShell for deployment or automation tasks.
- Understanding of endpoint security (BitLocker, Defender).
- Experience with asset management systems.
- IT certifications (Microsoft, CompTIA A+, ITIL).
Consultant In-charge
Jason Wong | [Confidential Information] | 012 688 8045
