Your IT Future, Delivered

DevOps Engineer

With a global team of5600+ IT professionals, DHL IT Servicesconnects peopleandkeepsthe global economy runningby continuously innovating and creating sustainable digital solutions.We workbeyond global bordersand push boundaries acrossall dimensions of logistics.You canleave your markshaping thetechnology backboneof the biggest logistics company of the world.All our locations have earned the#GreatPlaceToWorkcertification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about L1/L2 application support. Our EXP PUD & Clearance team is continuously expanding. No matter your level of Application Support proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #Application Support

Grow together
As a DevOps Engineer, you will provide L2 operational support, ensuring smooth day-to-day application and platform operations. You will leverage DevOps practices and AI-driven tools to proactively monitor systems, automate routine tasks, and efficiently investigate and resolve incidents escalated from lower support levels, improving overall system reliability and performance.

Qualification:

• Overall experience should be 5-10 Years in ITS Support
• Strong experience in Application Support (L2) in enterprise environments.
• Hands-on expertise in SAG WebMethods and Oracle Database.
• Proficiency in Linux/Unix administration and shell scripting.
• Solid understanding of networking concepts (TCP/IP, routing, firewalls).
• Experience with OpenShift or container platforms.
• Knowledge of incident management, problem management, and change management processes.
• Strong troubleshooting and analytical skills.

Ready to embark on the journey Here's what we are looking for:
As a DevOps Engineer, you will play a crucial role in providing second and third-level operational support on a day-to-day basis. Your primary responsibilities will include investigating and resolving incidents that have not been addressed by lower support levels.

Key Responsibilities:

• Provide Level 2 support for enterprise applications, ensuring timely investigation, resolution, and root cause analysis of incidents.
• Administer and support SAG WebMethods, including monitoring, deployments, troubleshooting, and performance tuning.
• Manage and maintain Oracle Database environments, ensuring high availability and optimal performance.
• Develop and enhance shell scripts to automate operational tasks and improve efficiency.
• Perform Linux system administration, including troubleshooting, log analysis, permissions, and performance tuning.
• Diagnose application and infrastructure issues using strong networking fundamentals.
• Support deployments and containerized environments on OpenShift/Kubernetes.
• Monitor and maintain Shareplex replication, ensuring data integrity and synchronization.
• Collaborate with global stakeholders across regions in a multinational environment.
• Effectively prioritize tasks in high-pressure and time-sensitive situations.
• Participate in on-call rotations and provide extended-hours support when required.

Good to Have:

• Experience with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI).
• Knowledge of Infrastructure as Code (Terraform, Ansible).
• Exposure to AIOps tools for proactive monitoring and incident prediction.
• Hands-on experience with monitoring & observability tools (Grafana, Prometheus, ELK, Splunk).
• Basic programming skills in Python or Node.js for automation and integrations.
• Exposure to cloud platforms (Azure, AWS, GCP).
• Understanding of DevSecOps practices (security scanning, compliance automation).

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Join us as a DevOps Engineer and become a vital part of our team, ensuring the security and efficiency of our IT services at DHL Group!