Digital Account Executive

We Are Primal

Primal is the marketing partner designed to meet the needs of brands today. Our different approach of globally-minded yet locally-tuned people sets us apart. With a digital-first approach, our core pillars incorporate: Strategy, Search, Performance, Creative, Social, and Data.

Underpinned by integrated teams that ensure consistency and accelerated results, we're committed to creating impact and deep relationships.

Partnering with Primal means opting for a path less traveled. A commitment to not just progress but to think differently. With us, you're making a statement about your vision for the future. At Primal, we're not just an agency; we deliver outcomes.

Since launching in 2015, we've helped over 300 high-performing brands through our strategic and data-driven marketing approach. We transform the clients we work with. We have a 96% client satisfaction rate, with over 95% of brands choosing to continue working with us on a recurring basis.

Our integrated approach represents our flagship offering to clients, where we apply our proprietary strategic planning process, INSTINCT, designed to close the gap between our clients, their competition, and their customers. This is where everything starts at Primal. It's the essential catalyst for helping transform our brand partners into the successful titans of industry. We specifically blend marketing with a consulting service model that enables clients to identify and overcome the biggest growth challenges.

Role:

The Account Executive plays a key supporting role in maintaining strong client relationships and ensuring campaigns are delivered smoothly and effectively. Specifically, this entails:

• Assisting Account Managers in coordinating campaigns, tracking performance, and ensuring deliverables meet client expectations.
• Supporting communication between clients and internal teams to maintain alignment and satisfaction.
• Helping prepare performance reports, presentations, and updates that communicate campaign insights and value.

This role demands a solid foundation in communication, coordination, time management, problem-solving, data interpretation, and teamwork.

To be successful, you must have a proactive mindset, excellent attention to detail, and the ability to thrive in a fast-paced environment.

Why this is important for you:

You will have a unique opportunity for growth.

First, you'll interact with high-performing brands, which will level up your knowledge and network. You'll also work in a fast-paced environment with amazing people, where you'll have the opportunity to make an immense impact.

Responsibilities:

External

• Support Account Managers in maintaining client relationships and ensuring clear, consistent communication.
• Assist with preparing meeting materials, reports, and presentations for client updates.
• Participate in client calls or meetings to take notes, follow up on actions, and ensure timely delivery.

Internal

• Coordinate with cross-functional teams to ensure campaign activities are executed efficiently.
• Track and report on campaign performance and deliverables.
• Maintain accurate documentation, campaign tracking, and process compliance.
• Support the team in identifying areas for improvement and contributing to process optimization.

Results:

• Support in maintaining high levels of client satisfaction and retention.
• Ensure all assigned deliverables and reports are completed on time and to a high standard.
• Contribute to successful campaign execution and smooth team collaboration.

Requirements:

• 12 years of experience in account coordination, digital marketing, or related fields (fresh graduates with strong potential are also encouraged to apply).
• Excellent communication and organizational skills.
• A proactive attitude with the ability to multitask and manage priorities effectively.
• Strong attention to detail and willingness to learn.
• Familiarity with digital marketing concepts is a plus.

Location:

Hybrid Kuala Lumpur, Malaysia

Benefits:

Primal believes people are at the center of every success story. Our team has always claimed that the biggest benefit of being a part of our company is the opportunity to learn. Our fast-paced nature will serve as an accelerant to your professional growth and career.

Our central ethos involves hiring and developing hard-working, high-potential leaders. Success in this role WILL set you up for immense success (both within and outside the company).

In addition, Primal provides competitive compensation and benefits, including:

• Fun and Young Environment
• Company and Team Activities.
• Health Insurance
• Annual Company Retreat
• Social Security
• Annual and Birthday leave
• Skill Development and Training

Primal Core Values:

Our values are the heart and soul of this high-growth company. The right person for this role also holds the same values, subscribes to them, and understands why each is critical to life and business.

• Own It: Take absolute accountability for your actions.
• Get It Done: Operate with urgency and purpose.
• Hungry for Growth: Pursue progress with relentless curiosity and ambition.
• One Tribe: Champion unity through empathy, respect, and trust.
• Lead by Doing: Set the example for others to follow.

Additional Information:

• Candidates are subject to a test of their abilities.