Digital Advertising Sales Manager (Greater China Market)

Digital Advertising Sales Manager (Greater China Market)

Permanent role

LOCATION- UOA, Bangsar South

Normal working hour

Monday to Friday -ONSITE

Native Chinese / Business Mandarin

Responsibilities:

·        Manage a high performing team of Agency Account Managers focused on supporting and scaling existing advertisers within the book.

·        Manage KPIs, ensure deliverables are exceeded and revenue is achieved

·        Identify barriers and to improve productivity and success

·        Develop, coach and manage your Agency team to ensure operational excellence

·        Identification of top talent and hiring in the interview process to build out and maintain a high performing Agency Account Manager team.

·        Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.

·        Conducts one to ones with team members to assess performance against objectives.

·        Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.

·        Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.

·        Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.

·        Creates a learning environment to ensure that the transfer of knowledge and insight occurs.

·        Acts as a point of referral for complex and escalated queries

·        Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA's, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)

Qualifications and Experience:

·        Minimum 7 - 10 or more years experience in Advertising Technology sales in any online ad platform .

·        Minimum 3 - 5 or more years in sales team lead/sales manager role.

·        Native level in Mandarin language.

·        Experience recruiting and hiring candidates for a high-performance agency account management sales team.

·        Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.

·        Ability to develop effective business relationships with all levels of internal and external management.

·        Must possess strong oral, written, presentation, and interpersonal skills.

·        CRM experience or comparable sales force automation tool. Strong knowledge of technology / social media channels.

·        Ability to identify and lead service improvement initiatives.

·        Experience in handling escalations from both external clients and internal sales and support organizations within a contact centre / queue-based environment as a plus.

·        Experience developing, measuring, and documenting improved efficiencies in workflow and system processes.

·        Must be able to clearly identify goals, communicate vision for the team, and then deliver results.

·        Excellent influencing skills and ability to work with key cross functional business stakeholders.

·        Excellent customer service, communication and interpersonal skills