JOB SUMMARY
The digital partner for EPF's corporate and enterprise functions Finance (FSD), Human Resource, Strategy, and the CEO Office & Governance functions. The Digital Business Partner is a strategic partner to these businesses: driving digital and business-process transformation, shaping and prioritising demand across functions, leading business-case development and benefits realisation, and governing digital service performance ensuring that technology measurably advances enterprise efficiency, compliance, governance and decision-making. The role is a senior individual contributor reporting directly to the Head of Digital Service Management, balancing breadth across multiple corporate functions with depth of strategic partnership in each.
RESPONSIBILITIES
- Strategic Business Partnership — act as the primary digital advisor to the leadership of Finance, HR, Strategy and CEO Office & Governance; translate their strategies, compliance obligations and priorities into a coherent technology and transformation agenda.
- Drive Business & Digital Transformation — lead the transformation of corporate and enterprise processes, financial management, procurement, payroll, talent, strategy/PMO, governance, risk and audit, driving automation, workflow simplification and data-driven decision-making.
- Business Case & Value Management — lead the development of business cases, cost–benefit analysis and benefits-realisation frameworks for corporate-function initiatives; quantify expected value and track realisation.
- Demand Shaping & Prioritisation — surface and shape demand across multiple corporate functions; maintain a consolidated, value-prioritised pipeline and balance competing needs against enterprise value.
- Roadmap Shaping — maintain a multi-quarter technology and transformation roadmap across the corporate functions, aligned to enterprise architecture and investment priorities.
- Service Governance & Performance — govern SLA / XLA and service performance for corporate function systems; run regular service reviews and provide consolidated service-health and risk reporting.
- Incident & Escalation Coordination — coordinate business-impacting incidents and escalations affecting corporate functions including sensitive governance, audit and confidential matters with appropriate communication and escalation protocols.
- Delivery & Operational Readiness — ensure corporate-function projects transition into operations with proper service readiness, support models, knowledge transfer and adoption; coordinate PMO, application, infrastructure, cybersecurity and vendor teams.
- Stakeholder & Relationship Leadership — build and sustain trusted relationships with HODs and senior stakeholders across the corporate functions; maintain relationship strategies and grow partnership maturity.
- Reporting & Governance — provide service, transformation, risk and value insights to the management board reporting where required.
- Continual Service Improvement & Innovation — identify and drive automation, optimisation and innovation opportunities that improve corporate-function efficiency, compliance and user experience.
- Risk, Compliance & Governance — ensure services and changes align with technology-risk, confidentiality, security and governance expectations, particularly for governance, risk, audit and integrity functions.
SKILLS & QUALIFICATIONS
- Malaysian citizen
- Passed the Malay Language (including oral test) at Sijil Pelajaran Malaysia (SPM) level.
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business or a related field; a Master's degree or MBA is an added advantage.
- Minimum 13 years relevant experience across IT service delivery / management, business relationship management, digital transformation or technology consulting, including experience partnering senior stakeholders in a large or regulated organisation.
- Proven track record of leading digital and business-process transformation and of developing business cases with quantified value.
- Strong working knowledge of ITSM / ITIL, service management, SLA / XLA, project delivery and technology-risk management.
- Domain familiarity with corporate-function systems — finance/ERP, HR/payroll (HRMS), procurement, and governance, risk and audit platforms.
- Strong stakeholder management, negotiation, facilitation and senior communication skills across multiple corporate functions.
- Preferred certifications: Business Relationship Management (BRMP / CBRM), ITIL 4, TOGAF, PMP / PRINCE2, or a SFIA-aligned professional certification.
PLACEMENT
Digital Business Partner, Digital Service Management Department
JOB STATUS
Permanent
All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.
