Digital Child Safety Advocate

Job Title: Digital Child Safety Advocate

Location: KL Sentral

Employment Type: Full-time (24/7 Shifts)

Headcount: 20 (12 Generalists, 8 Specialists)

About the Role

We are seeking elite, specialized Trust & Safety professionals to join a boutique, high-stakes team focused exclusively on Child Sexual Abuse Material (CSAM) and Child Sexual Exploitation Material (CSEM) . This is not a standard content moderation role.

We are looking for decision-makers, investigators, and policy interpreters who will handle escalations, appeals, and the most complex cases. You will act as the final authority on content enforcement, requiring a unique blend of investigative rigor, ethical judgment, and emotional resilience. You will be joining a team dedicated to global child safety, working with a high level of autonomy to ensure 100% accuracy in critical decision-making.

Key Responsibilities

• Escalations & Appeals: Serve as the final decision-maker on complex appeals challenging CSAM/CSEM enforcement actions. Evaluate user-submitted evidence and contextual data to determine proportionality and appropriateness of reinstatement.
• Complex Case Analysis: Navigate ambiguous, policy-silent scenarios. Apply safeguarding principles and risk assessment frameworks to identify grooming behaviors, evasion patterns, and high-risk indicators.
• Investigations: Conduct deep-dive investigations into user patterns, metadata, account histories, and behavioral signals to detect systemic harm or network-level abuse.
• Policy Intelligence: Identify gaps in current policies and provide structured insights to improve policy clarity, enforcement evolution, and AI model training.
• Quality & Mentorship: Maintain 100% decision accuracy. Support calibration sessions, contribute to case libraries, and provide contextual guidance to frontline teams to ensure consistency across the workflow.

Required Qualifications

Education (Mandatory):

Candidates must possess a Bachelor's Degree in one of the following fields (depending on role type):

• Generalist Track: Medical, Clinical, or Psychology fields (specifically Pediatrics, Forensics, or Trauma-Informed Care).
• Specialist Track: Law or Law Enforcement (specifically Cybercrime, Child Protection, or Criminal Justice).

Experience (Mandatory):

• Minimum 2 years of direct experience in Trust & Safety, specifically handling CSAM/CSEM, child exploitation, or high-risk escalations.
• Must have experience as a decision-maker (e.g., handling appeals, complex investigations, or QA) rather than frontline content moderation.
• English Proficiency: C1 level (written and verbal).