About Sonata Software
Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization
Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI
Engineers are helping enterprises transform from systems to intelligent business platforms
leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of
Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI,
Dynamics, Test Automation, and Managed Services.
Sonata's AI-led modernization is enabled by a powerful suite of proprietary tools and
assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge-a
governance and observability framework; Agent Builder-a development toolkit for fungible
agents integrated into enterprise systems; and the Agent Marketplace-an internal
ecosystem for modular, reusable agents.
Headquartered in Bengaluru, India, Sonata Software has a strong global presence,
including key regions US, UK, India, Malaysia, Mexico, Australia, DACH
(Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500
companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences;
Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.
Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake
strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with
Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of
global Microsoft partners. Sonata is now among the first companies to earn the Microsoft
Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status
in the AWS Partner Network.
Job Title - SCCM/Intune Customer Engineer
Location - Malaysia (Remote)
Language - Fluent Mandarin & English
Roles And Responsibilities
We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
Key Responsibilities
- Responsibilities include, but are not limited to, the following examples:
- Provide Tier 2 support to customers for technical requests related to SCCM and Intune environments.
- Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
- Investigate and resolve requests related to:
- - SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
- - Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup.
- Support mobile device management (MDM) requests, including:
- - Enrollment and management of iOS, Android, and Windows 10/11 devices.
- - Mobile app deployment via Intune (store apps, LOB apps, and web links).
- - Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
- Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
- Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and resolve requests efficiently.
- Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context.
- Document support requests, investigation steps, resolutions, and known best practices.
- Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required.
Soft Skills & Presentation skills
- Strong communication skills with the ability to translate complex technical topics into simple, customer-friendly language.
- Active listening and empathy when engaging with end users or customer teams.
- Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support requests.
- Excellent time management, prioritization, and follow-through.
- Strong sense of ownership and accountability for customer experience and outcomes.
- Collaborative mindset with a willingness to work cross-functionally to drive resolution.
