Digital Marketing Advisory Analyst - Japanese Speaker

Job Description

• Own end-to-end resolution of AdMob tickets per shift.
• Troubleshoot common questions: SDK no-fill, payment holds, policy-center warnings, basic mediation setup.
• Gather logs/screenshots, replicate issues on test devices and document root cause & fix.
• Educate developers on best-practice ad placements and simple revenue levers.
• Meet / exceed targets for CSAT, First-Time-Resolution, AHT and quality.
• Capture knowledge-base gaps and suggest article updates.

Job Qualifications

• Bachelor's Degree in Marketing, Digital Marketing, Business Management, IT or related field.
• 1-3 yrs in Customer Service / Technical Support (chat & email). Fresh graduates are encourage to apply.
• Excellent communication skills and demonstrated proficiency with written, spoken in languages required - English and Japanese speaking.
• Basic understanding of digital-marketing metrics (CPM, CTR, eCPM)
• Foundational HTML/CSS/JavaScript awareness.
• Familiarity with in-app ad platforms such as Google AdMob, AppLovin MAX, ironSource LevelPlay, Unity Ads, MoPub/FAN, Chartboost will be an added advantage.
• Working knowledge of productivity tools like Google Workspace (Docs, Sheets, Slides, Email platforms)
• Strong customer empathy and chat/email etiquette
• Clear, concise writing adaptable to developer audience
• Critical thinker who can follow troubleshooting flows and know when to dig deeper
• Fast learner, able to absorb product & policy changes quickly
• Comfortable in a rapidly changing environment and multicultural setting

Regular Working hours

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