Digital Marketing Executive

• Manage e-commerce platforms, such as websites, and marketplaces Shopee, Lazada, etc, to fulfill orders and meet customer expectations.
• Collaborate with a team to achieve sales targets and provide excellent customer service.
• Create promotional content for online platforms including setting up promotions, web banners ads setting and any online related activations
• Plan and execute online campaigns and promotions to boost sales.
• Manage social media accounts like TikTok, Instagram, and Facebook, stay updated with trends and create content, video to promote products on social media.
• Maintaining products listing, pricing, quantity, SKU & uploading in online selling platform.
• Support customer service and handle incoming calls, messages, complaints and manage online reputation to maintain a positive brand image.
• Resolve issues in a timely and professional manner.
• Introduce new ideas and promotions to enhance e-commerce sales.
• To undertake and all other duties and responsibilities as instructed by the superior or management.

Requirements:

• Able to handle consumers enquiries on E-Commerce platform via Live Chat function.
• Knowledge of website management
• Experience with practices and techniques related to web merchandising or online selling.
• Familiar with design tools ie. Adobe Creative Suite (Photoshop, Illustrator) & Video editing.
• Strong communication skills and a customer-centric