- Drive omnichannel marketing impact through data and innovation.
- Own customer growth strategy across digital and offline touchpoints.
About Our Client
Our client is a leading international consumer and retail brand with a strong omnichannel presence and loyal customer base. The organisation is investing in digital transformation, customer experience, and data-driven growth while offering a collaborative culture, flexible working environment, and strong focus on employee development.
Job Description
As a Digital Marketing Manager, you will own the end-to-end digital customer journey across CRM, search, social media, paid media, and brand.com, ensuring all digital touchpoints work together to drive traffic, engagement, conversion, and customer loyalty. Also:
- Develop and scale a data-driven CRM ecosystem by leveraging customer databases, loyalty programmes, audience segmentation, and marketing automation to improve acquisition, retention, and lifetime value.
- Drive performance marketing initiatives across search, paid social, retargeting, and digital media channels, continuously optimising campaign effectiveness, conversion rates, and ROI.
- Partner with commercial and sales stakeholders to grow the brand-owned e-commerce platform, enhancing online customer experience and commercial performance.
- Lead, coach, and develop a team of digital specialists while fostering a culture of accountability, innovation, continuous learning, and high performance.
- Collaborate with cross-functional teams and external agencies to deliver integrated digital initiatives and support omnichannel business growth objectives.
The Successful Applicant
As a Successful Applicant, You Should Come With
- As least 10 years of experience in digital marketing, performance marketing, CRM, digital commerce, or related fields, including team leadership experience.
- Proven experience building or transforming CRM capabilities, including customer segmentation, personalisation, marketing automation, and customer data utilisation.
- Ability to balance strategic thinking with hands-on execution, with a track record of independently driving initiatives from concept to delivery.
- Strong stakeholder management skills with experience collaborating across marketing, commercial, sales, technology, customer experience, and agency partners.
- Results-oriented individual with a growth mindset, strong ownership, commercial acumen, and passion for driving performance and continuous improvement.
What's on Offer
- Competitive remuneration package with benefits
- Flexible working hours, strong work-life balance culture, annual flexi benefits
- Opportunity to make a measurable commercial impact by driving customer acquisition, conversion, retention, and digital revenue growth through direct-to-consumer channels.
Contact:
Quote job ref: JN-082026-7088459
