Position Overview:
The Digital Product Owner is responsible for owning and delivering value for a defined product or vertical workstream within a digital/eCommerce platform. This role bridges business, technology, and customer experience, ensuring that product outcomes align with strategic goals, customer needs, and measurable business value.
Key Responsibilities:
Product Ownership & Strategy
- Own the product vision, roadmap, and backlog for your workstream, aligned to overall programme and business strategy.
- Develop a deep understanding of the enterprise platform, architecture, and cross-workstream dependencies.
- Act as the subject matter expert for your product area, ensuring alignment across systems and customer journeys.
Backlog Management & Agile Delivery
- Create, prioritise, and maintain a clear, value-driven product backlog.
- Translate business and customer needs into epics and user stories with well-defined acceptance criteria.
- Lead and participate in Agile ceremonies, ensuring stories are ready for development and delivered effectively.
- Make timely decisions to maintain delivery momentum in a fast-paced environment.
Stakeholder Engagement
- Build strong relationships with business stakeholders, technology teams, and third-party partners.
- Act as the key point of contact for product-related decisions, priorities, and trade-offs.
- Communicate progress, risks, and outcomes clearly to stakeholders at all levels.
Value Delivery & Performance
- Define and track KPIs and success metrics for your product.
- Use data and insights to inform prioritisation, validate outcomes, and drive continuous improvement.
- Review and accept completed work, ensuring it meets acceptance criteria and delivers expected value.
Customer Experience & Continuous Improvement
- Own and optimise the end-to-end customer journey within your product area.
- Identify opportunities to enhance user experience and business performance.
- Capture future requirements and contribute to the ongoing product roadmap.
Quality, Risk & Governance
- Ensure high-quality delivery through collaboration with engineering and QA teams.
- Support testing phases, including UAT, to ensure business readiness.
- Manage risks, assumptions, issues, dependencies, and decisions (RAIDD).
- Maintain clear documentation and support governance processes.
Qualifications:
- Experience as a Product Owner, Product Manager, or Senior Business Analyst in a digital or eCommerce environment.
- Strong understanding of Agile methodologies and product lifecycle management.
- Proven ability to manage and prioritise product backlogs to deliver business value.
- Experience working with cross-functional teams and third-party vendors.
- Solid understanding of customer journeys, UX, and digital product design.
- Data-driven mindset with experience defining and tracking KPIs.
- Strong analytical, problem-solving, and decision-making skills.
- Experience with the Atlassian tool set (Jira, Confluence)
About Clarks
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee – and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead – Clarks is never standing still.
