Company:** RHB Bank Berhad
Job Summary
As a Digital Product Owner at RHB Bank Berhad, you will be responsible for defining, prioritizing, and delivering innovative digital products and features that enhance the customer experience and drive business value. You will act as the voice of the customer and a key liaison between business stakeholders, design teams, and technology teams, ensuring the successful execution of our digital strategy.
Job Responsibilities
- **Product Strategy & Vision:** Develop and articulate a clear product vision, strategy, and roadmap for assigned digital products, aligning with RHB Bank's overall business objectives and digital transformation initiatives.
- **Requirements Gathering & Prioritization:** Collaborate with business stakeholders, user experience (UX) designers, and analytics teams to gather, analyze, and document detailed product requirements (user stories, acceptance criteria). Prioritize the product backlog based on business value, customer impact, and technical feasibility.
- **Agile Development Lifecycle:** Lead and participate in agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives), ensuring efficient and effective product development. Work closely with development teams to clarify requirements, resolve impediments, and ensure timely delivery of high-quality products.
- **User Experience & Design:** Partner with UX/UI designers to create intuitive, engaging, and user-friendly digital experiences. Conduct user research, A/B testing, and gather feedback to iteratively improve product usability and satisfaction.
- **Performance Monitoring & Optimization:** Define key performance indicators (KPIs) for digital products and regularly monitor, analyze, and report on product performance. Identify areas for improvement and implement data-driven optimization strategies.
- **Stakeholder Management:** Effectively communicate product progress, challenges, and successes to all relevant stakeholders, including senior management, business units, and technical teams. Manage expectations and foster strong collaborative relationships.
- **Market & Competitive Analysis:** Stay abreast of industry trends, competitor offerings, and emerging technologies in the digital banking space to identify opportunities for innovation and competitive differentiation.
- **Risk Management & Compliance:** Ensure all digital products and features comply with relevant banking regulations, security standards, and internal policies.
Job Qualifications
- **Education:** Bachelor's degree in Business, Computer Science, Information Technology, Marketing, or a related field. A Master's degree or relevant professional certifications (e.g., CSPO, PSPO) are a plus.
- **Experience:** Minimum of 5 years of experience in product management or product ownership, with at least 3 years specifically focused on digital products within the financial services or banking industry.
- **Domain Knowledge:** Strong understanding of digital banking products, services, and customer journeys. Familiarity with retail banking, mobile banking, internet banking, and other digital channels is essential.
- **Agile Methodologies:** Proven experience working in an Agile/Scrum environment, with a strong understanding of product backlog management, user stories, and acceptance criteria.
- **Technical Acumen:** Ability to understand technical concepts and communicate effectively with development teams. Familiarity with APIs, cloud platforms, and modern software development practices is an advantage.
- **Analytical Skills:** Excellent analytical and problem-solving skills with the ability to interpret data, identify trends, and make data-driven decisions.
- **Communication & Interpersonal Skills:** Exceptional written and verbal communication skills, with the ability to articulate complex ideas clearly and influence diverse stakeholders. Strong interpersonal skills for effective collaboration.
- **Customer Focus:** A deep passion for understanding customer needs and delivering exceptional digital experiences.
- **Proactiveness & Drive:** Highly motivated, self-driven, and able to work independently as well as part of a team in a fast-paced environment.
