Key Responsibilities
- SOP Drafting & Documentation:
- Draft and update SOPs, guidelines, and work instructions based on inputs from RTM, HQ dpts, and store teams.
- Translate operational activities into clear, structured, and easy-to-follow documents
- Ensure all SOPs follow the organization's formatting, clarity, and version control standards.
- Process Mapping & Validation:
- Conduct basic workflow mapping to capture actual store practices.
- Verify procedures with relevant stakeholders before publication.
- Identify inconsistencies, missing steps, or ambiguity in current processes
- SOP Governance & Version Control:
- Maintain a centralized repository of all SOPs and ensure proper document classification.
- Track due updates, review timelines, and department approvals
- Ensure outdated documents are archived and replaced properly
- Rollout & Communication:
- Coordinate SOP release communications to store teams and relevant departments.
- Assist in preparing summary sheets, change logs, or what's new notes for easier adoption.
- Support clarity by answering store queries related to SOP instructions
- Compliance Support:
- Work with COA and Operations to ensure SOPs reflect actual on-ground practices.
- Provide document-based support during audits, checks, and operational reviews.
- Highlight areas where processes deviate from documented standards.
Requirements
- Education: Diploma in Business Administration, Retail Operations, or a related field.
- Experience: 1+ years in retail or similar role, with knowledge in process improvement, project management, or strategic planning.
- Skills:
- Strong writing, structuring, and editing ability.
- Good attention to detail and consistency.
- Proficient at mapping simple workflows.
- Proficiency in Microsoft Word, Excel, PowerPoint and basic document formatting.
- Mindset: Collaborative, detail-oriented, and committed to driving excellence across teams.
MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my
All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).
The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company's motto of Always Low Prices.
