Director Datacenter Operations

Be a part of our organization supporting hyperscale distributed infrastructure for the cloud. We're looking for an experienced leader, with strong people management experience, business acumen and a well-rounded IT technical ability (at scale) to lead the teams responsible for supporting the infrastructure of our complete cloud services offerings.

As a member of the Cloud Hardware support organization, you will be responsible for leading a team of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.

Responsibilities:

• Providing leadership, direction, and operational excellence within sites/territory
• Translates organisation goals into performance objectives for each team member and measures individual performance against plan.
• Develops employees through regular 1:1s, performance reviews, development, and training needs.
• Master all service delivery/operation related processes and advises team members on the effective and efficient way to use Oracle services and products, tools, interfaces and procedures.
• Responsible for KPI and metrics improvement.
• Reacting to and managing any incidents/escalation that occur, driving resolution and after-action analysis.
• Working at a global level with peers to achieve consistency.
• Coaching and mentoring individual contributors across the organization
• Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.
• Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.

Note: Visa sponsorship is not available for this role.